Warranty Information
What the warranty covers:
At Computerworks we offer a 6 month RTB warranty on all refurbished computers and 12 months on all new computer systems.
Our warranty covers your machine against technical defects that develop within the warranty period defined above, starting from the day you receive your device.
The warranty operates on a return to base policy (RTB) – by this we mean that we will collect your machine and return it to our base to investigate and repair.
Repairs can take up to 10 working days once the item has been received back to us, and will be shipped back out to you as soon as the machine is fully working (with email confirmation).
Typical faults include:
- Hard drive failures
- Memory issues
- Screen/display issues (Cracked, damaged or broken screens are not covered unless the damage is caused in transit.)
- ‘Dead On Arrival’ Batteries
- Keyboard/Trackpad/Speakers not working
- PSU (power supply unit) issues for Desktop PCs
- Power adapter cable issues for laptops
Things the warranty does NOT cover:
Problems or faults that are not covered include:
- Software Problems (whether the software was pre-installed or not)
- Viruses, Spyware, Malware, Ransomware
- Physical damage
- Water/Liquid Damage
- Damage caused by third party upgrades or modifications
- Malicious or intentional damage
- Battery degradation
- Damage caused by power outages or power surges
Making A Claim
If something does go wrong with your machine and you’re still within the 6 month warranty period, please contact us on the contact page providing the original order number.
