Remote Support

We currently use Zoho assist as a secure and safe way to access computers remotely and fix your IT problems where possible.

Please note: We will NOT randomly call you to ask for access to your computer! (These are scammers).

What is Remote Support?

Remote IT support is a service provided by IT professionals to troubleshoot and resolve technical issues with computer systems, software, networks, and other IT-related problems from a remote location. Instead of physically being present at the location where the issue is occurring, IT support technicians connect to the affected system or network using remote access tools and software.

Remote IT support can encompass a wide range of services, including:

1. Troubleshooting: Identifying and resolving technical issues with hardware, software, operating systems, and applications.
2. Software Installation and Configuration: Assisting with the installation, setup, and configuration of software programs and applications.
3. System Maintenance: Performing routine maintenance tasks such as updates, patches, and system optimizations to ensure optimal performance and security.
4. Network Support: Diagnosing and fixing network-related issues such as connectivity problems, firewall configurations, and DNS settings.
5. Security Management: Implementing and maintaining security measures to protect systems and networks from cyber threats, such as malware, viruses, and phishing attacks.
6. Data Backup and Recovery: Setting up and managing data backup solutions to prevent data loss and assisting with data recovery in the event of a system failure or disaster.
7. User Training and Support: Providing assistance and guidance to users on how to use technology effectively and troubleshoot common problems.

Remote IT support offers several advantages, including faster response times, reduced downtime, cost-effectiveness, and the ability to provide support to geographically dispersed users or organizations. It’s particularly useful in situations where on-site support is not feasible or necessary.

What’s Required?

The only two things required are a computer that boots upto the home screen and an internet connection. If both of these aren’t available we can schedule an on-site visit to take a physical look at the computer.

Key Features:

☑️ Secure encryption keeps all connections safe

☑️ Most issues fixed remotely, without time consuming visits

☑️ Remote support available across the UK

☑️ Easy connection by entering a support number